In the event that Remote Desktop Protocol (RDP) is not working properly on the Windows 10 computer, you can resolve the issue using the steps below for troubleshooting.
Remote Desktop Not Working in Windows 10
It is important to know that Microsoft has taken away the Remote Desktop (RDP) from Windows 10 Home and the feature is only available on PCs that run Windows Pro, Windows Enterprise and Windows Server.
While Windows 10 Home is equipped with Remote Desktop Client Software, it is not able to provide support for the proprietary RDP Server from Microsoft, needed to connect remote computers.
1. Change Firewall Settings
The most commonly cited cause of Remote Desktop (RDP) not working on Windows 10 is due to RDP being blocked by the Windows Defender Firewall.
Enter Windows Defender in the search bar, and then click Windows Defender Firewall in the results of the search.
In the following screen you can click on Allow an application or feature to be allowed through the Windows Defender Firewall option.
In the following screen, you can check Remote Desktop and then click”OK” to save the settings on your computer.
Notice: In addition to Firewall, Remote Desktop may be blocked by an Antivirus program that you have installed on your PC.
2. Allow Remote Connections to Computer
Your computer should be able to allow Remote Connections to be able to access RDP. Remote Desktop Protocol (RDP).
Start Run Command > type sysdm.cpl and then click OK.
NOTE: You can also search for sysdm.cpl in the search bar, and then click on sysdm.cpl Control Panel item.
On the System Properties screen, switch to the Remote tab, and then select the Allow Remote connection to the PC option in “Remote Desktop” section.
Click Apply and click Ok to save the setting to your computer.
As stated above the user will be asked to alter the the Sleep settings on your computer in case they’re not compatible.
3. Remove the credentials from Remote Desktop
Sometimes, the issue could be caused by your RDP credentials getting corrupted. It can be corrected by eliminating your credentials from the remote desktop.
Search for Remote Desktop in the Search bar and then click Remote Desktop Connection.
On the Remote Desktop Connection screen, select Show Options.
The next screen will appear Select the Advanced tab, then click Settings.
The next screen you’ll be able delete your current credentials.
After you have deleted your credentials, Remote Desktop should be functioning on your PC
4. Disable IPv6
Enabling IPv6 is known to assist in resolving RDP connection issues within Windows 10.
Click on Settings >> Network and Internet. Network and Internet scroll down until you select Network as well as Sharing Center.
On the Network or Sharing center screen, click twice on the Current Network.
Next screen click”Properties” on the next screen.
On the screen for Network Properties Uncheck the Internet Protocol Version 6 (TCP/IPv6) option, then click”OK” in order to save the settings.
After you have disabled IPv6 After that, you must restart your computer to take effect of the modifications.
5. Disable Custom Scaling
It is known that the Custom Scaling feature in Windows 10 (if enabled) can cause problems when it comes to Remote Desktop connection.
Select System Settings from Settings and then click custom scaling. Then click the sign out. Once you have exited, sign back in and then try to access Remote Desktop.